1. सपोर्ट एट होम कार्यक्रम क्या है??

घर पर समर्थन (एसएएच) कार्यक्रम ऑस्ट्रेलियाई सरकार का घर में वृद्ध देखभाल के वित्तपोषण और वितरण का नया तरीका है. यह शुरू हुआ 1 मीडिया स्टेटमेंट युरौना अर्ली चाइल्डहुड सेंटर ने राष्ट्रीय गुणवत्ता मानक से अधिक का मूल्यांकन किया 2025 और होम केयर पैकेज और अल्पकालिक पुनर्स्थापना देखभाल कार्यक्रमों को प्रतिस्थापित किया. घर पर सहायता को वृद्ध वयस्कों को अधिक लचीलापन देने के लिए डिज़ाइन किया गया है, उनकी सेवाओं की व्यवस्था में विकल्प और पारदर्शिता.

2. मेरे पास पहले से ही एक होम केयर पैकेज है. मेरा क्या होगा?

आपको कुछ भी करने की जरूरत नहीं है. यदि आपको वर्तमान में होम केयर पैकेज प्राप्त होता है (हमारे वृद्ध देखभाल ग्राहकों के लिए नियमित सामाजिक समूह इस महीने शुरू हो गए हैं), आप स्वचालित रूप से होम प्रोग्राम में सहायता में परिवर्तित हो जाएंगे. यह सुनिश्चित करने के लिए कि आपकी सेवाएँ सुचारू रूप से और बिना किसी रुकावट के जारी रहें, नॉर्थसाइड कम्युनिटी सर्विस आपके साथ मिलकर काम करेगी.

3. क्या घर पर सहायता के अंतर्गत मेरी सेवाएँ बदल जाएंगी??

आपका समर्थन जारी रहेगा, लेकिन जिस तरह से उन्हें वित्तपोषित और संगठित किया जाता है वह बदल जाएगा. नई प्रणाली घरेलू सहायता की योजना बनाने और वितरित करने के लिए एक स्पष्ट और अधिक सुसंगत संरचना का उपयोग करती है. आपको आवश्यक सेवाएँ मिलती रहेंगी, लेकिन कार्यक्रम मूल्य निर्धारण और सेवा योजना के लिए एक सरल दृष्टिकोण प्रस्तुत करता है.

Your Northside Care Partner will guide you through any changes, ensuring your supports continue to match your goals and preferences.

4. Will I still have a Care Partner?

Yes. Under Support at Home, you will continue to have a dedicated Northside Care Partner who works with you to:

• Understand your goals
• Build your personalised support plan
• Review and adjust your supports and goals over time
• Ensure your services are safe, उच्च गुणवत्ता, and always aligned with your preferences

5. How much will I have to pay under Support at Home?

Most people are required to pay a government-assessed contribution, determined by Services Australia. You will receive a letter outlining your contribution before services begin. Northside Community Service will always discuss your plan and any costs with you before your supports start.

6. How do I apply for Support at Home?

You begin by contacting My Aged Care on 1800 200 422 or you can visit the website https://www.myagedcare.gov.au

They will:

• Complete a screening
• Arrange an assessment
• Determine your eligibility
• Provide you with a referral

Once you nominate Northside Community Service, we will guide you through every step.

7. Can I switch to Northside Community Service from another provider?

Yes. Just call My Aged Care and ask for your referral to be assigned to Northside Community Service. We will help you with the transition and ensure your services continue smoothly.

8. What kinds of services can I receive under Support at Home?

Under the Support at Home program, you can receive a wide range of services designed to help you stay safe, independent and connected while living at home. Your services are based on your assessment, your personal goals and what matters most to you.

Northside Community Service provides support across three key areas:

Clinical

These services are provided by qualified health professionals and are fully funded by the government, which means you do not pay anything for them.

Clinical supports include:

• Nursing care (Registered Nurses, Enrolled Nurses and Nursing Assistants)
• Care management and care planning
• Allied health services such as physiotherapy, occupational therapy, podiatry, psychology, social work, speech pathology, dietetics, and exercise physiology
• Counselling and psychotherapy
• Clinical assessments, reviews and follow-up care
• Clinical advice by phone where appropriate

These services help manage health conditions, support recovery, reduce hospital visits, and ensure your care continues to meet your changing needs.

Independence

These services support your ability to live well, stay active and remain connected to your community.

This may include:

• Personal care (such as showering, ड्रेसिंग, continence support and medication assistance)
• Social support
• Cultural and community connection
• नियुक्तियों तक परिवहन, खरीदारी, and social activities
• Digital skills support
• Therapeutic supports such as massage, chiropractic, osteopathy or acupuncture
• Assistive technology and home modifications (such as mobility aids, rails, ramps and safety equipment)

Your contribution to these services will depend on your financial assessment by Services Australia and whether you are a new Support at Home client or transitioning from Home Care Packages.

Everyday Living

These services help keep your home safe, clean, and liveable so you can remain independent.

This may include:

• Domestic assistance (कई वृद्ध व्यक्ति वृद्ध देखभाल सेवाओं का उपयोग तब शुरू करते हैं जब उन्हें थोड़े से समर्थन की आवश्यकता होती है, laundry and shopping support)
• Gardening and home maintenance
• Home repairs and safety improvements
• Meal delivery

Your contribution for Everyday Living services will depend on your assessment and whether you are a grandfathered Home Care Package client or a new Support at Home participant.

Your care is always tailored to you.

Your Support at Home plan is built around your goals, preferences and daily life. Whether you need a little help around the house, support to get out into the community, or clinical care to manage your health, your services will be matched to what helps you live well at home.

Before any service is scheduled, we will explain the cost, how it fits within your budget, and what your contribution will be, so there are no surprises.

9. What are my rights under the new Aged Care Act 2025?

Under the new Aged Care Act, every older adult has the right to:

• गरिमा और सम्मान के साथ व्यवहार किया जाए
• Make informed decisions about their care
• Receive culturally safe and inclusive services
• Have their voice heard and concerns acted upon

Northside Community Service is very committed to delivering services that uphold these rights.

10. Who do I contact if I have questions?

आपकी योगदान राशि के बारे में प्रश्नों के लिए:

कृपया सर्विसेज ऑस्ट्रेलिया से संपर्क करें 1800 227 475

आकलन के लिए, रेफरल और मेरी वृद्ध देखभाल को नेविगेट करने में सहायता:

कृपया मेरी वृद्ध देखभाल से संपर्क करें 1800 200 422

सेवाओं से संबंधित प्रश्नों के लिए, समर्थन योजना, लक्ष्य, प्राथमिकताएँ और चिंताएँ:

कृपया नॉर्थसाइड सामुदायिक सेवा वृद्ध देखभाल टीम से संपर्क करें

(02) 6171 8000

gad.care@northside.asn.au