Ta maison. Ta maison. Your Choice.

Do you want to keep living independently in your own home but need a little extra support?

The Support at Home Program, starting 1 novembre 2025, is the Australian Government’s new way of funding in-home aged care. It replaces the old Home Care Packages and Short-Term Restorative Care programs and brings together a simpler, more flexible system that gives you more control and choice over your care.

Au service communautaire de Northside, we have been supporting older adults for over 50 ans. Our goal remains the same – to help you live safely, confidently, and joyfully in your own home for as long as you choose.

What the Support at Home program offers

Under the new system, you can receive tailored, government assisted support to help you stay well, connected, and independent.

Services may include:

• Domestic assistance such as cleaning, lessive, et préparation des repas.
• Personal care such as help with showering, pansement, or grooming.
• Transport to appointments, achats, and community activities.
• Social support and companionship.
• Entretien de la maison, équipement, and minor modifications.
• Short-term or restorative care after illness or hospitalisation.

Every client has a dedicated Care Coordinator who will work with you to create a personalised care plan, regularly reviewed as your goals or needs change.

Why choose Northside

• We have been supporting the community for 50 ans.
• We are a not-for-profit provider – your contributions go directly back into programs and local services.
• We have a skilled and compassionate team, passionate about helping older adults live well at home and in the community.
• We care deeply about culturally safe and inclusive support for all.
• We are always transparent with our communication.

Your co-contributions

Most people receiving aged-care services are asked to pay a contribution toward the cost of their care. Your exact amount is assessed and advised by Services Australia before your services begin.

A dedicated care coordinator who will work with you to develop a comprehensive care plan, including regularly reviewing your budget and plan as your goals and care needs change.

Northside will always provide clear information about your care plan and budget.

Engaging Northside to coordinate and deliver your Support at Home services:

Our friendly team is here to help you understand your options and start living the life you want – in the home you love.

If you are new to aged care, you can start your journey in a few simple steps:

1. Call My Aged Care on 1800 200 422 or visit myagedcare.gov.au to register and complete an assessment.
2. Once you have a referral, nominate Northside Community Service as your preferred provider.
3. We will guide you through your service agreement and care plan, explain your funding and co-contributions, and coordinate your supports.

Contactez notre équipe amicale et expérimentée pour discuter de vos besoins et en savoir plus sur les services que nous pouvons offrir.

If you are currently receiving aged care services and want to switch to Northside:

1. Contactez notre équipe amicale et expérimentée pour discuter de vos besoins et en savoir plus sur les services que nous pouvons offrir. Vous devrez informer et convenir avec votre fournisseur actuel de la date à laquelle vos services cesseront.
2. Once we have your My Aged Care referral code and the date you have agreed to end services with your current provider, Vous devrez informer et convenir avec votre fournisseur actuel de la date à laquelle vos services cesseront. One of our coordinators will then visit you at home to develop your care plan, Vous devrez informer et convenir avec votre fournisseur actuel de la date à laquelle vos services cesseront, will be guided by you based on your needs and budget.

Contactez notre sympathique équipe directement au (02) 6171 8000 et nous vous aiderons à franchir la prochaine étape vers le bien-vivre à la maison.

Vous pouvez également appeler My Aged Care au 1800 200 422 ou visitez www.myagedcare.gov.au pour vérifier votre éligibilité et démarrer le processus.