At Northside Community Service, we believe ageing should be empowering and not limiting, and we understand that staying connected to home and community matters. Our in-home aged care services provide the right support at the right time – whether that’s a little support with daily living or more coordinated care – so you can continue to live the life you choose with dignity and confidence.

Everything we do is guided by the Aged Care Act 2025 and the Strengthened Aged Care Quality Standards, ensuring every adult receives safe, respectful, and culturally inclusive care that honours their rights, dignity, and choice.

Your rights under the new Aged Care Act 2025

Under the reformed system, every older adult has clear and enforceable rights, including the right to:

• Make informed choices about your care and who provides it
• Receive clear, accessible, and culturally appropriate information
• Be treated with dignity and respect
• Receive safe, high-quality, and inclusive services
• Always have your voice heard and concerns addressed

Northside is deeply committed to these principles. We view every interaction as an opportunity to empower you and connect with you – not just assist you.

How we can support you

Depending on your needs and preferences, we can provide:

• Domestic Assistance – cleaning, laundry, light home maintenance, and household support.
• Personal Care – help with showering, dressing, grooming, and meal preparation.
• Transport – to appointments, shopping, or community activities.
• Social Support (individual and group) – opportunities to connect, participate, and stay engaged
• Short-term or flexible support following illness, rehabilitation, or hospital stays

Every adult receives a personalised support plan developed with our care coordinators.

Your plan is reviewed regularly and evolves as your needs and goals change – putting you in control every step of the way.

Programs You Can Access Through Northside

Our in-home aged care services are delivered through a range of programs designed to help older adults stay safe, well, and connected in the own homes.

From 1st November 2025, the Australian Government’s new Support at Home (SAH) program will replace the previous Home Care Packages (HCP) and Short-Term Restorative Care Programs. This change is part of the new Aged Care Act 2025, which puts older people’s rights, choices, and independence at the centre of care. At Northside, we will continue to deliver the same high-quality, person-centred care – simply under a new system that’s more flexible and transparent. The programs you can access include:

Support at Home (SAH)

The Support at Home program provides coordinated, government-funded support for older adults living at home. It replaces the old Home Care Packages program and introduces new, simpler funding arrangements so people can access the care they need when they need it.

Through Support at Home, you can receive assistance with:

• Everyday living tasks such as cleaning, laundry, or meal preparation.
• Personal care and wellbeing support.
• Transport, social connection, and community participation.
• Home maintenance, equipment, and modifications.

Commonwealth Home Support Programme (CHSP)

This is entry-level support for older adults who need a little help to stay independent at home. This program will continue until it also transitions to Support at Home (currently planned for 2027).

Community Assistance and Temporary Supports (CATS)

Short-term and practical assistance for people under 65 who need temporary help due to illness, injury, or changing circumstances.

Self-Funded Options

Flexible care arrangements for people who are not eligible for government funding or who would like additional support.

We will guide you every step of the way

Navigating aged care can feel overwhelming but you don’t have to do it alone.

Our Care Coordinators can help you:

• Register with My Aged Care
• Arrange assessments and referrals
• Understand your funding options
• Choose Northside as your preferred provider

Contact our friendly team directly on (02) 6171 8000 and we will help you take the next step towards living well at home.

You can also call My Aged Care on 1800 200 422 or visit www.myagedcare.gov.au to check your eligibility and start the process.