Policies and procedures

Northside is committed to not just meeting the minimum standards of compliance with regulatory frameworks, but exceeding them.

Policies and Procedures

At Northside we are committed to strong and robust governance and operation of our Aged Care services and support. Northside’s Community Service team is committed to maintaining the highest standards of integrity and leadership across all areas of service delivery, management and governance within the organisation. This helps to ensure Northside Community Service (Northside) remains effective, open and accountable to its communities of interest.

We have a range of policies and procedures that guide our team in service delivery and the day-to-day operations of our services which have been developed in accordance with the National Aged Care Quality Standards

You can request a pdf or hard copy of any of the below listed policies by making a request via our online feedback form found on our contact page.

Standard 1. Dignity & Choice Policies

  • Dignity & Choice Statement
  • Access and Equity
  • Charter of Aged Care Rights
  • Client rights & Responsibilities
  • Client Decision Making & Informed Consent
  • Clients with Diverse Backgrounds
  • Privacy & Confidentiality

Standard 2. Ongoing Assessment & Planning

  • Assessment and Planning
  • Home Visit – Client Does Not Respond
  • Emergency & Safety Planning
  • Withdrawal of Services

Standard 3. Personal & Clinical Care

  • Infection Control
  • Personal Care Services
  • Clinical Care Services
  • Allied Health Referrals and Services.

Standard 4. Services and Support for Daily Living

  • Meal Preparation & Food Handling
  • Assisted and Unassisted Shopping
  • Services for Daily Living

Standard 5. Organisation’s Service Environment.

  • Services in the Home
  • Services in the Community
  • Incident, Accident & Hazard Reporting
  • Extreme Weather

Standard 6. Feedback and Complaints

  • Advocacy
  • Feedback & Complaints
  • Feedback Form

Standard 7 Human Resources

  • Workforce Planning
  • Staff Training & Education
  • Staff Supervision & Support
  • Conflict of Interest
  • Employment Screening (Recruitment)
  • Employment Screening (WWVP & Police checking)
  • Professional Ethics & Boundaries

Standard 8. Organisational Governance

  • Aged Care Governance
  • Legislative &Regulatory Compliance
  • Risk Management
  • Whistleblower Policy
  • Management of Serious Incident
  • Management Structure & Reporting
  • Corporate Governance
  • Elder Abuse & Neglect
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